Terms & Conditions

These Terms & Conditions apply to the use of the https://www.nafi.world website. By placing an order with us, you agree to accept these terms.

We’ve done our best to make this as simple as possible while protecting your rights and ours. Please take a moment to read them.

1. General Information

https://www.nafi.world is operated by Nafi Limited. By purchasing from this website, you agree that:

  • You are buying for personal use, not resale.

  • You are at least 18 years old (or have permission from a parent or guardian to order).

  • The information you provide (including payment details) is accurate and complete.

We reserve the right to cancel orders, suspend accounts, or decline service if we believe any details are incorrect, suspicious, or fraudulent.

2. Ordering

When you place an order, you will receive an order confirmation email. This is not a contract — the contract is formed when we dispatch your order and send a confirmation email.

We do our best to keep stock levels accurate. If an item is out of stock after you order, we’ll contact you or refund where necessary.

3. Prices & Payment

All prices are shown in GBP and include VAT (if applicable).
We reserve the right to update prices at any time.

Payment is taken at the time of ordering. All cardholders are subject to checks and authorisation by the card issuer.

4. Delivery

We currently deliver to UK addresses only.
See our Delivery page for current pricing, estimated delivery times, and gift options.

You’re responsible for providing accurate delivery details and instructions. If an order goes missing due to incorrect delivery information, we are not liable.

5. Cancelling an Order

You may cancel your order within 14 days of receiving it, in line with the Consumer Contracts Regulations 2013.

To cancel, contact us in writing (email is fine) and return the items within 14 days of cancellation.
You are responsible for return postage, unless the item is faulty.

See our Returns Policy for more details.

6. Returns

We accept returns within:

  • 30 days for full-price items

  • 14 days for sale items

Returned items must be unworn, unwashed, and in original condition with tags.
We do not offer exchanges — only refunds.

See our full Returns & Refunds policy for instructions and address details.

7. Faulty Items

We quality-check everything before it leaves us. If your item is faulty, email info@nafi.world with photos and order details.
If deemed faulty, you’ll receive a full refund and return postage will be covered.

8. Offers & Vouchers

  • One offer or discount code per order

  • Vouchers can’t be applied to delivery or used to buy gift cards

  • Minimum spends apply and will be stated with the offer

  • Discount codes are valid for one use per customer unless stated otherwise

9. Privacy & Security

We take your privacy seriously. We will never ask for sensitive details via email.
See our Privacy Policy for full information.

10. Product Information

We try our best to display product details and colours accurately, but variations can occur due to screen settings.

11. Copyright

All content on https://www.nafi.world is owned by Pilio Group Ltd / Nafi Limited.
You may not copy or reuse any content, images, or text without our written permission.

12. Liability

We are not responsible for indirect losses such as business interruption, loss of profit, or third-party claims.
Nothing in these terms excludes our liability for personal injury or death caused by our negligence.

13. Governing Law

These Terms are governed by English law.
Disputes will be resolved in the courts of England and Wales.

14. Contact

For questions about these Terms or anything else, email us at info@nafi.world.